Effective Date: 04/03/2026
Website: https://ursaenterprises.com
At Ursa Enterprises, we take pride in providing high-quality laser-engraved drinkware and gift items. This policy outlines how we handle returns, exchanges, and refunds for our products.
1. General Policy
- All sales are final for customized or engraved items.
- Non-customized items may be returned within 30 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
2. Eligibility for Returns
To be eligible for a return:
- The product must be unused and in original packaging.
- You must provide a receipt or proof of purchase.
- Customized products, engraved items, or wholesale orders modified for your business cannot be returned unless defective.
3. Damaged or Defective Items
If you receive a defective or damaged item:
- Contact us within 7 days of delivery at [Insert Contact Email].
- Include your order number and photos of the defect/damage.
- We will provide a replacement, repair, or refund at our discretion.
4. Refunds
- Refunds are issued to the original payment method via Stripe.
- Processing time is typically 5–10 business days after we receive the returned item.
- Shipping charges are non-refundable unless the return is due to a defective product.
5. Exchanges
- Exchanges are only available for non-customized items.
- To request an exchange, contact us with your order number and details.
- You are responsible for return shipping costs, unless the exchange is due to our error.
6. Shipping Returns
- Customers are responsible for return shipping unless the item was defective or damaged.
- We recommend using a trackable shipping method to ensure your return is received.
- Ursa Enterprises is not responsible for items lost during return shipping.
7. Wholesale Orders
- Wholesale orders are non-returnable unless defective.
- Any damaged or incorrect wholesale items must be reported within 7 days of delivery.
- Custom wholesale orders (engraved with your logo or design) cannot be returned.
8. Contact Us
For questions, returns, or exchanges, contact us at:
Phone: 218-568-7710
Website: https://ursaenterprises.com8. Contact Us